@techreport{CAIA-TR-120405A,
    title = {{An empirical comparison of packet loss on end-user perception of performance}},
    author = {Chris Holman and Jason But and Phillip Branch},
    month = {05 April},
    year = {2012},
    number = {120405A},
    address = {Melbourne, Australia},
    url = {http://caia.swin.edu.au/reports/120405A/CAIA-TR-120405A.pdf},
    institution = {Centre for Advanced Internet Architectures, Swinburne University of Technology}
}