@techreport{CAIA-TR-040726A, title = {{Securing Public Instant Messaging (IM) At Work}}, author = {Nigel Williams and Joanne Ly}, month = {26 July}, year = {2004}, number = {040726A}, address = {Melbourne, Australia}, url = {http://caia.swin.edu.au/reports/040726A/CAIA-TR-040726A.pdf}, institution = {Centre for Advanced Internet Architectures, Swinburne University of Technology} }