@techreport{CAIA-TR-040726A,
    title = {{Securing Public Instant Messaging (IM) At Work}},
    author = {Nigel Williams and Joanne Ly},
    month = {26 July},
    year = {2004},
    number = {040726A},
    address = {Melbourne, Australia},
    url = {http://caia.swin.edu.au/reports/040726A/CAIA-TR-040726A.pdf},
    institution = {Centre for Advanced Internet Architectures, Swinburne University of Technology}
}